Refund and Returns Policy
Overview
Refund and Returns Policy for St. Thomas Cultural Tours
Thank you for choosing St. Thomas Cultural Tours. We strive to provide an exceptional experience for all our guests. However, in certain circumstances, we understand that refunds or returns may be necessary. Please review our strict refund and returns policy outlined below:
1. Cancellation Policy:
a. If you decide to cancel your booking, we require advanced notice. The following cancellation fees will apply:
– More than 14 days prior to the scheduled tour: 100% of the total tour cost will be refunded.
– 14 to 7 days prior to the scheduled tour: 50% of the total tour cost will be refunded.
– 7 days or less prior to the scheduled tour or no-shows: No refund will be provided.
2. Changes to Bookings:
a. If you need to make changes to your booking (such as the dates, number of participants, or dietary restrictions), please notify us as soon as possible. We will make every effort to accommodate your request, depending on availability.
b. Any changes made to the booking may be subject to adjustment in the tour cost.
3. Unforeseen Circumstances:
a. In the event that our tour is canceled or rescheduled due to unforeseen circumstances such as extreme weather, natural disasters, political unrest, or force majeure, we will provide you with the option to reschedule the tour or receive a full refund of the tour cost.
4. Unsatisfactory Experience:
a. We take pride in delivering high-quality cultural food tours. If, for any reason, you are unsatisfied with your experience, please bring it to our attention during the tour so that we can address your concerns immediately.
b. We are unable to provide refunds or returns based on personal preferences, subjective experiences, or dissatisfaction after the tour has been completed.
5. Health and Safety:
a. Your health and safety are our utmost priority. If you are unable to participate in the tour due to illness, injury, or any health-related concerns, please inform us as soon as possible. We will review each case individually and may provide a partial refund or credit for a future tour, based on the circumstances.
6. Refund Process:
a. To request a refund, please contact our customer support team by phone or email within 14 days of the tour date. Provide your booking details and the reason for the refund request.
b. Refunds will be processed within 5-7 business days of receiving your request, using the original payment method. Please allow additional time for the refund to reflect in your account, depending on your financial institution.
Please note:
– We reserve the right to amend or modify these refund and returns policies at any time, and any such changes will be immediately effective upon posting on our website.
– All refunds are subject to review and approval by our team.
– This policy applies to the refund and returns of the tour cost only. Additional expenses, such as transportation, accommodation, or personal items, are not eligible for refund.
If you have any further questions or require assistance regarding our refund and returns policy, please do not hesitate to contact our customer support team.
Thank you for your understanding and cooperation.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.